Support & help
Frequently asked questions and ticket submission.
FAQ
How do I place an order?
Through the contact page or shop.
Delivery timeline?
3 to 14 business days depending on project scope.
Revisions included?
Each product and package lists its revision rounds (the packages include 3, 5 or unlimited); where none is listed, 2 revision rounds are included. Extra rounds, or changes outside the agreed brief, are quoted in advance.
More questions
How do I order?
Pick a product in the shop and press Order on WhatsApp or Order by email. The message is pre-filled; add a line about your project.
What should I send?
Your 3D or CAD file if you have one — otherwise photos from every side and the dimensions — plus colour codes, logos and a few references. See the brief guide.
How is the final price set?
Shop prices are for a typical, well-scoped request. After reading your brief we confirm the final price and delivery date before any work starts.
How do I pay?
Payment details are sent together with the confirmed quote.
Which files do you deliver?
Images as high-resolution JPG, PNG or TIFF; video as MP4; 3D models in common formats such as FBX, OBJ, GLB, STL or 3MF — tell us what you need.
Can you work from photos only?
Yes. For product models, clear photos from every side plus the real dimensions are usually enough; drawings or CAD files make it faster.